Team Member Engagement

The 10 Littles are Big!

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October 7, 2011
The 10 Littles are Big!

As leaders, we all want our businesses to grow regardless of size. Micro, small, and large organizations continue the need to be more successful. Continued opportunity is essential. Although North Dakota leads the United States with the lowest unemployment rate in the country, we still have little or no growth as we assess things...
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Building Fans Through Business Professionalism

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August 29, 2011
Building Fans Through Business Professionalism

Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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Developing Better Listening Skills

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August 24, 2011
Developing Better Listening Skills

One of the largest components of effective communication is a simple one—just truly listen to what the other party is saying. Respect, credibility, and trust are gained when you are an effective and an honest listener. Listening thoroughly will also serve to allow you to sincerely respond to what the other person is saying....
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3 Types of Thinking to Avoid

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August 19, 2011
3 Types of Thinking to Avoid

Attitude is a little thing that makes a big difference.  ~Winston Churchill We hear time and time again that “attitude is everything”.  The truth of the matter is…it is.  How one looks at things and chooses to react to people, situations and circumstances makes the biggest difference in the next series of reactions, courses...
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Seeing the Other Person’s Point of View

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August 16, 2011
Seeing the Other Person’s Point of View

I was reading an article today by the Associated Press that appeared in DevilsLakeJournal.com. It had to do with The North Dakota Hospital Association’s negotiations with the Indian Health Service and Three Affiliated Tribes over how much North Dakota hospitals are owed in unpaid medical bills. The article stated: “Hospital Association Vice President, Tim...
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Using the Socratic Method to Win Friends and Influence People

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August 2, 2011
Using the Socratic Method to Win Friends and Influence People

“He who treads softly goes far.” — Chinese proverb   The Socratic Method of teaching is named after Greek philosopher Socrates, who taught students by asking question after question, seeking to expose contradictions in the students’ thoughts and ideas to then guide them to arrive at a solid, tenable conclusion. The principle underlying the...
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North Dakota Businesses: Now is the Time to Train Employees!

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July 21, 2011
North Dakota Businesses: Now is the Time to Train Employees!

Amidst the country’s overall uncertain economic climate, at least there’s some good news for the people in North Dakota: State Tax Commissioner Cory Fong announced that taxable sales rose to $3.5 billion during the first three months of 2011, representing a 33.6 percent increase compared to the same period a year ago. “While we...
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Consider the ‘I’ in Attitude

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July 8, 2011
Consider the ‘I’ in Attitude

As a child, I was often frustrated about things over which I had no control; my bedtime, what I could or couldn’t eat, do and in some cases, even say. I couldn’t wait to be an adult so that I could make my own decisions and have control over everything. As an adult, I...
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Swearing at work: offensive or acceptable?

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June 20, 2011
Swearing at work: offensive or acceptable?

Sometimes work is challenging. Sometimes work is tough. Sometimes work is just downright maddening. So what do you do to cool off? According to a recent survey referenced in a BNET article, swearing can actually boost team spirit. Yes, you heard it correctly. And preventing workers from swearing can actually have a detrimental effect,...
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7 Reasons Employees Seek Greener Pastures

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June 14, 2011
7 Reasons Employees Seek Greener Pastures

Recruiting top talent requires a sizable investment. It’s estimated that recruiting expenses total about 35% or more of an employee’s first year salary. Naturally, any employer would want to recoup those expenses by retaining their top talent for at least a few years. But how do you keep them once you’ve landed them? To...
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Team Member Engagement