Posts Tagged ‘ customer service ’

7 Ingredients to Successful Sales Leadership

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June 7, 2013
7 Ingredients to Successful Sales Leadership

In this economy it is no longer rare for sales professionals to change jobs and even careers; back when pensions and years of service were conduits to retirement, we all know that this is no longer the case. Career and job transitions are very important parts of today’s professional. . When changes like these...
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Ignite Workplace Enthusiasm with New Carnegie Session!

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May 16, 2013
Ignite Workplace Enthusiasm with New Carnegie Session!

Being an effective leader is the one constant every manager needs to grow and prosper within this competitive North Dakota economy. It does take due diligence. Paying great attention to employees and involving everyone in the internal processes like decision making and problem solving are never easy. But indeed they are great strategies. The...
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A Different Approach to Self Management

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March 4, 2013
A Different Approach to Self Management

Dale Carnegie kept a folder in his private filing cabinet marked “FTD”—short for “Fool Things I Have Done.” In that folder he put written records of the foolish things he had been guilty of. Sometimes these memos were so personal and embarrassing that he would refrain from dictating them to his secretary, instead choosing...
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5 Elements of Social Media Strategy

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February 28, 2013
5 Elements of Social Media Strategy

Social Media is still exploding in often unexplainable ways here in North Dakota and across the globe. There were more tweets than beards at the Oscars, and where would professional sports be without all those clever comments from the athletes and players? Every business owner and client alike carry the same tools of the...
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How to Become a Top Salesperson in 2013

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January 9, 2013
How to Become a Top Salesperson in 2013

Top salespeople that have trained with Dale Carnegie Training all have one thing in common: They have taken the time to sit down and create a clear blueprint for themselves and their future lives. Even if a little skepticism creeps into the process of goal setting and personal strategic planning, as is natural, every...
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The Secret to Getting Hired in 2013

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January 4, 2013
The Secret to Getting Hired in 2013

A recent article posted by Peter Guber, the CEO of Mandalay Entertainment and Owner Golden State Warriors and Los Angeles Dodgers, along with the #1New York TimesBestselling Author of “Tell to Win”, discusses the secret to getting hired for a new job in 2013.  It’s a tough market out there in today’s world with...
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Six Aspects of Holiday Workplace S.T.R.E.S.S.

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November 20, 2012
Six Aspects of Holiday Workplace S.T.R.E.S.S.

It might be the time of year. To paraphrase, “Tis the Season to be Stressed Out: Fa la la la la la la la la!” It could even be all the assignments we need to complete before the year is over. But we all have it in common. Holiday stress here in North Dakota...
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Are the Client and the Customer Always R.I.G.H.T.?

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November 2, 2012
Are the Client and the Customer Always R.I.G.H.T.?

Customer Service is an art here in North Dakota. It is an art for both the client and the company. There are so many choices today for the consumer. The internet savvy clients are just a click or two away from not only product information but customer and service reviews. It makes no difference...
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It is All in the (Business) Cards

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October 5, 2012
It is All in the (Business) Cards

Business networking is a very powerful tool when living in a smaller state and working and living in even smaller communities. Even in North Dakota, it is not what you know or who you know; it is who knows you. That referral or recommendation goes a long way in connecting for opportunity. Satisfied clients...
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The Business Flavor of the Month

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September 24, 2012
The Business Flavor of the Month

We all know some managers and leaders around North Dakota who are always trying something new to generate business and develop employees because it is indeed new. It could involve change, or maybe leadership; it might even involve processes. But sooner rather than later, training and the results are discarded because of the cool...
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