Posts Tagged ‘ customer service ’

The Benefits of Customer Service Training

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April 12, 2014
The Benefits of Customer Service Training

The importance of quality customer service training cannot be overemphasized for your company or business regardless of your size, service or marketing priority. In fact, the most successful companies take customer service farther than their consumer relationship practice and apply it to the staff itself. When a service or sales team regards and treats...
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6 Strategies for Customer Service

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March 28, 2014
6 Strategies for Customer Service

Customer service integrity is absolutely essential for business success here in North Dakota and across the country. From your favorite grocery store to the finest restaurant, it is customer service that brings people in the door or to your website. Because service is the heart of success in every organization, it sets the tone...
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Five Secrets to Communicating With Others

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March 15, 2014
Five Secrets to Communicating With Others

Unless you live under a rock, you can’t avoid communicating with people. You communicate everyday—all day—with people in your workplace, your friends, and your family. Sometimes they are your readers, your fans, strangers and even sometimes people you can’t stand. All the same you need to be able to have effective communication with each...
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The Big Secret of Dealing with People

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February 3, 2014
The Big Secret of Dealing with People

Sigmund Freud said that everything you and I do springs from two motives: the sex urge and the desire to be great. John Dewey, one of America’s most profound philosophers, phrased it a bit differently. Dr. Dewey said that the deepest urge in human nature is “the desire to be important.” What do you...
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Holiday Season Customer Service

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December 13, 2013
Holiday Season Customer Service

Customer service is challenging, yet it is a process that should be a solid aspect of a professional sales force in North Dakota. We all know, especially during the hectic holiday season, that there are a multitude of situations that involve the salesperson and the customer. This is especially true in the retail environment....
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5 Steps to Successful Problem Solving

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November 1, 2013
5 Steps to Successful Problem Solving

Every organization here in North Dakota has an occasional problem to solve.  It is important to note that problem solving in the workplace is a “must have” skill that involves leadership, engaged employees, and opportunity. It is critical as we close in on the end of the year, and it is essential for organizations...
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3 Strategies to Manage Employee Engagement

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October 11, 2013
3 Strategies to Manage Employee Engagement

Leadership is a very valuable skill, and a tough one at that. In every company here in North Dakota, relationship building and success truly go together. This year, as it draws to a close, has been a very interesting one. From a still murky national economy to our current government shutdown, this has been...
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3 Areas for Successful Sales

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October 2, 2013
3 Areas for Successful Sales

The signs of change are all across North Dakota as we move more deeply into the Autumn season. The holidays are right around the corner and so is the end of 2013.  If we look closely, regardless of the government shut down, we are slowly in a national recovery. The markets in New York...
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The Rarity of Professional Common Courtesy

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September 13, 2013
The Rarity of Professional Common Courtesy

Maybe we are too busy. Maybe we are stressed  a lot in this still slowly growing national economy. But many of us have noticed that common courtesy in relationships is not as prevalent as we have seen it in the past. As a client and business leader, it often can be a challenge. But...
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5 Areas of Customer Service Excellence

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August 16, 2013
5 Areas of Customer Service Excellence

In North Dakota, we see the highly competitive national and global economy in the headlines each and every day. There is just one variable that truly makes the best organizations rise to the top in success and we know it as customer service. Service is indeed what separates successful businesses from the ones that...
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