Beauty is truly only in the eyes of the beholder. This is especially true when you blend businesses with customer service. For example, a great experience in the local fast food drive-thru is not identical to a great dining experience in a posh Bismarck-Mandan Metropolitan Area restaurant. Sure they both deal with eating; but...
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With a slowly growing national economy, a continuing concern of global recession, a lack of true consumer confidence and record high gas price; what is a small business to do with the challenges of 2012 even in the healthier North Dakota state economy? The answer that separates the best from the rest is what...
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We see it every single day in meetings, functions, and daily tasks across North Dakota. Not everyone is created equal. Some of us are held accountable more often than others. We all know that absolutely nothing gets accomplished without some degree of accountability. Often, it is one of us that will pick up the...
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No matter how big or small your organization is you remain a conduit for both leadership and opportunity. If you are in sales, you need a differentiator that separates you from the others doing your job and responsibilities. It is not who you know or what you know; it really is who knows you....
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Dale Carnegie once asked Paul Boynton, then employment director for a major oil company, what is the biggest mistake people make in applying for jobs. Carnegie figured Boynton ought to know: he had interviewed more than sixty thousand job seekers; and he had written a book entitled “6 Ways to Get a Job.” Boynton...
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Those who know us as likeable, personable individuals lift us to a higher level. Every friend you make lifts you just one notch higher. And indeed “being likeable makes you lighter to lift.” Successful people follow a plan for liking people. And while people who reach the top don’t discuss much of their techniques...
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Creativity is something that companies love to talk about, but few do anything to foster it on a systematic basis. “The monotony of day-to-day systems can sometimes stagnate the creative juices in employees,” says Peter Handal, Chairman and CEO of Dale Carnegie Training. To build a creative environment, he suggests that companies: Hold brainstorming...
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Everyone has bad days. There’s just no avoiding it. However, there are some very simple and easy things that you can do to try and help improve the quality of your day. Make your bed. Sounds simple, but making your bed in the morning will help start off your day with a routine that...
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In his book, “How to Develop Self-Confidence & Influence People by Public Speaking,” Dale Carnegie tells the following story about Thomas Edison and the powers of observation: Thomas Edison found that twenty-seven of his assistants had used, every day for six months, a certain path which led from his lamp factory to the main...
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Strong emotions are both a cause and result of conflict. People in conflict have a variety of strong and often negative emotions. These emotions often conceal the issue in dispute. However, the emotions are real, and must be addressed for the conflict to be resolved comfortably for everyone involved. Maintaining emotional control when we...
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Coach Carolyn Happiness and success are up to you.
