Posts Tagged ‘ process improvement ’

The Benefits of Customer Service Training

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April 12, 2014
The Benefits of Customer Service Training

The importance of quality customer service training cannot be overemphasized for your company or business regardless of your size, service or marketing priority. In fact, the most successful companies take customer service farther than their consumer relationship practice and apply it to the staff itself. When a service or sales team regards and treats...
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Call Attention to People’s Mistakes Indirectly

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March 29, 2014
Call Attention to People’s Mistakes Indirectly

Calling attention indirectly to someone’s mistakes works wonders with sensitive people who may bitterly resent any direct criticism. Dale Carnegie once told the story of Marge Jacob of Woonsocket, Rhode Island, who had convinced some sloppy construction workers to clean up after themselves when they were building additions to her house. For the first...
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Avoid the Dangers of Conformity

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March 1, 2014
Avoid the Dangers of Conformity

Anyone can become wealthy in America if we choose to improve the quality of our thinking. In one series of I.Q. tests given to children ages 2 – 4 years, 95% of the children were found to be highly creative with curious, questioning minds that demonstrated ability for abstract thinking. When the same children...
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Employee Engagement is not just a Business Buzzword

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February 27, 2014
Employee Engagement is not just a Business Buzzword

Back in the late 70’s and 80’s it was facilitation. In the 90’s, it was empowerment. Since 2000, we have seen accountability, alignment, globalization, B2B, best practices, core competency, and value –added. These terms are the buzzwords of business. Today, in 2014, one term sums up all the others in a simple way and...
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Simple Tips to Improve Your Professional Communication

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February 15, 2014
Simple Tips to Improve Your Professional Communication

Even in our world of 140-character tweets, 160-character texts and txt msg spk, most people make the mistake of talking and writing way more than is necessary. The secret to effective communication, however, is to be concise. There are several reasons why conciseness is so important, particularly in the workplace: People are busy and...
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The Big Secret of Dealing with People

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February 3, 2014
The Big Secret of Dealing with People

Sigmund Freud said that everything you and I do springs from two motives: the sex urge and the desire to be great. John Dewey, one of America’s most profound philosophers, phrased it a bit differently. Dr. Dewey said that the deepest urge in human nature is “the desire to be important.” What do you...
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9 Ingredients for Team Leadership

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January 24, 2014
9 Ingredients for Team Leadership

Leadership and teamwork make for good productive organizations. This blend of collective talent and energy gets the most out of every business here in North Dakota. Making things happen within a positive culture means everyone is on board. Collaboration is a key ingredient for opportunity. In a healthy work environment, communication drives both goals...
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Do Your Presentations Inform or Confuse the Audience?

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January 11, 2014
Do Your Presentations Inform or Confuse the Audience?

The most common type of business presentation is the presentation to inform. Every week in our careers, and in some cases every day, we listen to presenters give us information ranging from status reports, to procedural guidelines, to policy changes. For many of us, the majority of the presentations that we give fall into...
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3 Strategies to Increase & Engage Employees

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January 10, 2014
3 Strategies to Increase & Engage Employees

Engaging and involving every employee across the organization is a sound strategy in 2014. The heavy snows,  combined with the appearance of the recent Polar Vortex, has challenged North Dakota businesses even more than usual this time of year; although this area is a sturdy one for weather. Seasons aside, Dale Carnegie Training believes...
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What are Your Dominant Leadership Styles and Tendencies?

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December 16, 2013
What are Your Dominant Leadership Styles and Tendencies?

When we interact with someone whose leadership style is similar to our own, communication is relatively easy. However, when we work with people whose leadership style is different from our own, communication and cooperation can be challenging. Dale Carnegie said the most important element of working with different leadership styles is flexibility—our willingness and...
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Team Member Engagement